SHIPPING POLICY

Shipping Policy

ELEANOR’S KNITWEAR Banff

At ELEANOR’S KNITWEAR Banff, we are committed to delivering your order as quickly and smoothly as possible. Please review our shipping terms below.

1. Shipping Costs

We proudly offer:

Free standard shipping on all orders within Canada
No minimum purchase required and no hidden fees.

International shipping rates (if applicable) will be calculated at checkout.

2. Order Processing

  • Orders are processed within 1–3 business days (Monday to Friday).

  • Orders placed on weekends or statutory holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive a confirmation email.

Processing times may be slightly extended during peak seasons or promotional events.

3. Delivery Times

Estimated delivery timeframe after processing:

  • Canada: 6–11 business days

Delivery times are estimates and not guaranteed. Delays may occur due to:

  • High seasonal demand

  • Carrier disruptions

  • Severe weather conditions

  • Customs processing (for international shipments)

4. Import Duties & Taxes

For international orders, import taxes, customs duties, and related fees are the responsibility of the recipient.

ELEANOR’S KNITWEAR Banff is not responsible for customs delays or additional charges imposed by local authorities.

5. Order Tracking

Once your order has shipped, a tracking number (if available) will be sent to your email address.

Please allow up to 2–5 business days for tracking updates to appear in the carrier’s system.

6. Address Accuracy

Customers are responsible for ensuring that shipping details are accurate at checkout.

If you notice an error in your shipping address, please contact us immediately at:

📧 support@eleanorsknitwearbanff.com

We cannot guarantee changes once the order has been processed or shipped. Additional shipping fees may apply if a parcel is returned due to an incorrect address.

7. Lost or Damaged Shipments

If your order is lost in transit or arrives damaged:

  • Contact us within 7 days of the expected delivery date

  • Provide your order number and, if applicable, photos of the damaged item

We will work with you promptly to investigate the issue and provide a suitable resolution, which may include a replacement or refund where appropriate.